Returns Portal

 APPLICABLE TO ALL RETURNS

 

CONDITION - All returns must be in their original condition, with tags attached including a hygiene seal. We will not accept tampered or worn returns. If the item does not meet expectations, we will email to notify.

SALE OR PROMOTIONAL ITEMS – All sale items are final sale. These cannot be returned for a refund, exchange or store credit. 

FAULTY ITEMS – Items that are deemed faulty will receive a full refund.

TIME FRAME- All returns must be returned within 30 days of purchasing.

 

ONLINE RETURNS

TIME FRAME -All online returns must be lodged  7 days post receiving the goods

FULL PRICED ITEMS – Eligible for a refund or online store credit valued at 110%.

10% OFF WELCOME CODE – Full priced items purchased using the 10% welcome code are eligible for a refund or an online store credit valued at 110%. Any items purchased on sale over the value of 10% or using a promotional sale code are considered FINAL SALE, and not able to be returned.

SALE OR PROMOTIONAL ITEMS- sale items or promotional items with a discount greater than 10% are not eligible for a return 

RETURNS RECEIVED IN UNSELLABLE CONDITION - All items must be in their original condition with hygiene stickers attached. If deemed 'unsellable' we will issue a credit note, minus a $50 admin fee. 

SHIPPING - Customers are liable for return shipping costs.

ONLINE ORDERS RETURNED IN-STORE

All online purchases must be sent back through our online portal and to our Sydney warehouse. No online purchases can be sent back to our stores.
This is due to our 3PL protocols. We thank you for your understanding.
Any issues, please email customer support info@elceswim.com

IN-STORE RETURNS 

For any purchases made directly in our stores.

FULL PRICED ITEMS – Eligible for a refund, exchange or online store credit.

SALE OR PROMOTIONAL ITEMS - sale items or promotional items with a discount greater than 10% are not eligible for a return