Standard: $10 AUD
Express: $12 AUD
Same day Sydney Metro: $15
NZ DHL Express: $20 AUD
Here at Wanderlust we ship with a 3PL (Third party logistics) which means there is an earlier cut off time with all orders.
National (AUS) and International:
All orders placed before 11:30am Monday-Friday will be shipped that same day. Any orders placed after this time will be dispatched the following business day. Any orders placed on the weekend or on a public holiday will be shipped the next business day. During peak times, there may be slight delays (please allow a further 2 days for processing during these times).
As we ship with a 3PL (third party logistics) we do not offer overnight express shipping.
National (AUS): Once your order is dispatched please allow between 2-4 business days to be received.
International: Once your order has been dispatched please allow for 2-5 business days to be received. (DHL is our International courier shipping service and this is sent express). Please note, once your order has been dispatched you will receive an email notification notifying you of this in which you will receive detailed tracking. Here you can closely follow your delivery.
If you are ordering from outside of Australia, you may be charged customs duties & taxes on your order based on the total order value.
These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost when checking out.
Wanderlust is not responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made.
Please note, the Euro regions can be significantly higher due to import and trade fees.
For further information, we recommend contacting your local customs office.
If you are viewing our website Internationally, all prices are still displayed in AUD.
Once you reach the checkout page your order will then be processed in AUD at the most current exchange rate.
We do not ship to the following countries due to postage restrictions:
Aland Islands, Algeria, Bonaire, Sint Eustatius and Saba, Bouvet Island, Côte d'Ivoire, Djibouti, Falkland Islands (Malvinas), Faroe Islands, French Polynesia, French Southern Territories, Greenland, Guadeloupe, Guernsey, Heard Island And Mcdonald Islands, Iran, Islamic Republic Of, Isle Of Man, Israel, Korea, Democratic People's Republic Of, Mayotte, Nauru, Netherlands Antilles, Norfolk Island, Pakistan, Papua New Guinea, Pitcairn, Reunion, Russia, San Marino, Serbia, South Georgia And The South Sandwich Islands, Svalbard And Jan Mayen, Syria, Timor Leste, Tokelau, Tonga, Tuvalu, Vietnam, Wallis And Futuna.
You will receive a text message and can opt for your delivery preference.
Yes. We ship with DHL and they require a signature on delivery. Should you wish to have the package left at your door, you will need to call your local DHL to request and they will let you know if this is possible.
Once your order Is placed, you will receive a confirmation email from us.
You will then receive a notification once your order has been dispatched which you can following the tracking closely. See shipping details above for delivery time frames.
It is much harder for us to change shipping details as we ship with a 3PL (third party logistics).
If your shipping details are incorrect, please notify us straight away (email firstname.lastname@example.org with your name, order number and CORRECT address so we can forward this straight over to our dispatch team to amend.
We are not held liable should your order have already been dispatched.
Please make sure you double check all your details before placing your order.
It is much harder for us to change items on orders as we ship with a 3PL (third party logistics).
If you have made an error and need your order amended, please notify us and we will need to cancel your order. This will be reimbursed within 24 hours and you can place a new order. Please allow 3-7 business days for the funds to reach your account.
Please notify us RIGHT away at email@example.com and we will forward this to our dispatch team so they can stop your order from being shipped.
Please note, we only have a very small window before your order will be processed and dispatched so this needs to be done in a timely manner. If an order is sent before we could cancel, we will then notify you of this and the necessary steps will be taken.
If you haven’t received your welcome code, you will need to sign up via our website.
To do so, enter your email in the bottom right hand side in the newsletter section.
If you have not received your code post sing up, please email firstname.lastname@example.org and our lovely customer service team will assist.
If an item or size is currently unavailable online, please sign up via our website to ensure you are first notified.
To do so, please go onto the desired products page, choose your sizing preference and enter your email in the field ‘email when available’.
Once the item has been restocked you will then receive an email notification as soon as this item is again available.
Please note, if the item is on sale it is most likely not going to be restocked.
YES! We offer refunds and store credits on all full-priced items purchased via our Ecomm store.
The returned item should be in original condition, unworn, unwashed, with hygiene stickers attached with the original Wanderlust tags.
If your items do not meet expectations, or any markings are found our returns team will be in touch.
All garments must strictly be returned within 14 business days of purchasing.
All return claims must strictly be lodged within 21 days of purchasing.
Please note, we strictly do not offer any returns, exchanges or store credits on sale items. These items are final.
To lodge your return, please follow the below link or head to our website and click on “Returns”
You should receive an email with the returns address. Follow the prompts and our team will be in touch with you once your return has been approved.
National + International customers:
Once your return has been received, we will be in touch to issue you with your store credit code. To then use your store credit, please apply the code in the field ‘Gift card or discount code’ and press apply. The amount will then automatically be deducted from your purchase.
All sale and promotional items greater than 10% off can be returned for a store credit only.
Our returns warehouse is a seperate entity. Returns will be processed within 24-48 hours of receiving.
Please allow for a little longer during our busier periods.
If you believe you have received a faulty item and/or are disappointed with the product, please email email@example.com with photos attached and our production team will assess and deem the item faulty or not.
If the item is indeed faulty, we will of course process a full refund.
Please notify us straight away as we will not accept items back due to general wear and tear overtime.
We are so sorry! Should you have received the wrong item, please email firstname.lastname@example.org and they will be in touch right away.
Please note, as we ship with a 3PL there may be a slight delay in response time.
We will take prompt action to ensure this is sufficiently rectified.
National (AUS) and International:
All customers are liable and responsible for their returns fee. We suggest using a service that offers tracking and insurance as we are not held responsible for any lost packages.
Wanderlust excepts all major credit cars including Visa, MasterCard and Amex.
We also offer PayPal payments.
A Paypal button will display during checkout in which you can manage your account from the PayPal dashboard.
Afterpay is available for all Australian customers Afterpay is an interest free, deferred payment that allows you to shop now, receive now and pay later (via four fortnightly instalments) *Please note, Afterpay is a separate entity to Wanderlust. Should you have any questions in relation to payments please contact Afterpay directly.
If you have purchased an order with us online and live locally, you are able to drop the return back to our store for a refund, direct exchange or credit note. Please note refunds will take 24 hours to be processed and should arrive into your account with 3-5 business days.
For any full priced items you will have 30 days to return for an exchange or refund.
All returns must be in their original condition, with tags attached including hygiene seal. We will not accept tampered or worn returns.
All sale item purchases are final and will not be accepted for return.
No, you cannot use your online credit note in store, these are only redeemable online.